Resident Resources
Everything you need for a great rental experience with Property Connections.
Prospective Residents
Find Your Perfect Home
Thank you for considering Property Connections. You’ve come to the right place! We’d like to assist you through the process of finding and applying for the home, condo, or townhome that’s perfect for you.
Once you are a resident, we have a suite of tools to make your rental experience the best it can be.
Quality Homes
Thorough Screening
Fast Maintenance
Personal Service
Quick Links
Current Residents
Common Questions
Resident FAQ
Answers to the most common questions from prospective and current residents.
What is your leasing criteria?
We perform a background check, credit check, income verification, and landlord reference for every applicant.
Where and how can I pay the application fee?
The application fee must be remitted alongside the application using a credit or debit card.
Can my spouse and I complete one application?
What documents do I need to submit along with the application?
Required documents are listed in the Lease Application Guide.
How do you screen applicants?
We use TransUnion SmartMove to run a credit and background check for each applicant. Refer to the Lease Application Guide and application site for details.
What are your pet requirements?
If pets are allowed, applicants must complete PetScreening whether or not they have pets. Pet deposit and pet fees apply. Refer to the Property Connections Pet Policy for details.
I did not have a pet when I moved in; may I have one now?
You must email your property manager first. Do not bring a pet without permission. If approved, the owner must agree, additional deposit and fees are required, and a pet addendum must be signed.
How are property inspections handled?
Management may carry out property inspections as needed to check for compliance and proper upkeep. Routine inspections take place for lease renewal and at move-out to document condition and determine deposit return.
How can I pay my monthly rent?
Rent is paid online through the resident portal only.
When and why do you inspect the property?
Inspections happen at move-in to document condition, during tenancy as allowed by the lease, at lease renewal, and at move-out to compare condition and determine deposit return.
What does my lease say about repairs?
Refer to your lease and addenda for full repair responsibilities and requirements.
How do I submit a maintenance request?
All requests must be submitted through the resident portal. The move-in condition report is not a maintenance request.
Do I have to be home when the contractor arrives?
Yes, someone 18+ must be present. The contractor will call to schedule.
How long will it take for a repair to be completed?
It depends on the nature of the repair and vender scheduling. Repairs are prioritized accordingly. Some repairs require Landlord or home warranty approval.
Will I have to pay anything?
If damage is due to your negligence, you are responsible for the full cost.
What if I have an emergency after hours?
Submit a maintenance request. For true emergencies involving health or safety, call 911 and notify management.
What do I do if I have a break-in?
Call the police and then inform management.
How do I renew my lease?
Contact management at least 90 days before expiration. Renewal must be completed 60 days before the lease ends.
Will my rent go up?
It depends on owner approval and market conditions. You will receive at least 30 days notice of any increase.
What if I don't want to renew?
You must give at least 60 days written notice according to your lease.
When I move out, what do I need to do to receive my full deposit back?
Refer to the Move-Out Instructions and Lease for detailed information.
Have a Question?
Our team is here to help. Reach out any time for assistance with your rental needs.