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Q: I did not have a pet when I moved in; may I have a pet now?
A: First, email your Property Manager of your request for a pet. Do not move a pet into the
property without permission. We will contact the owner and submit your request. If the owner
does allow the pet, an increased security deposit and fee will be required and a pet addendum must be signed.
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Q: When I move out, what do I need to do to receive my full security deposit back?
A: We advise that you remove all personal belongings and clean the house thoroughly including
floors, walls, trim, windows, bathrooms, counters, cabinets, appliances. All carpets should be shampooed.
Gutters should be cleaned out. The roof should be free of leaves and debris. If you are responsible for
lawn maintenance, then the grass and hedges need to be trimmed to a reasonable height and all beds
should be free of weeds. We ask that all damages be repaired by a licensed contractor that is approved by us.
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Q: What is your leasing criteria?
A: We perform a background check, credit check, income verification, and landlord reference.
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Q: Where and how can I pay the application fee?
A: Once you complete the online portion of your application, the application fee is paid by credit card.
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Q: Can my spouse and I complete one application?
A: Each adult in the household over the age of 18 must complete and submit a separate application online.
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Q: What documents do I need to submit along with the application?
A: You will need to submit the items listed in the "Lease Applicant Information" form.
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Q: What are your pet requirements?
A: Rent payment is made online-only at your resident portal. Refer to your lease for specifics.
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Q: How can I pay my monthly rent?
A: Rent payment is made online-only at your resident portal. Refer to your lease for specifics.
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Q: When and why do you inspect the property?
A: According to the lease, the landlord or landlord's representative may enter the property at reasonable times to inspect property condition
To establish the condition of a vacant property when our management begins, we will conduct an inspection report. This is a multi-page room-by-room walk-thru documentation of the condition of the property.
To establish the condition of a property when a lease begins, an Inventory & Condition form is due from the tenants within 3 days of move in. As your property manager, we will report potential problems to you and make recommendations for repairs so that you can maintain the value of your investment property.
Lease renewal is subject to property inspection.
When a tenant moves out of the property, we walk-thru the property and complete a move-out inspection. The inspection documents the overall condition of the property. We compare the move-in report to the move-out report, in addition to any other items needing attention to determine the tenant’s deposit refund.
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Q: What does my lease say about repairs?
A: Review the lease and addenda for detailed information and requirements.
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Q: How do I submit a maintenance request?
A: All maintenance requests must be submitted at the resident portal per the instructions in 'How to Submit a Maintenance Request.'
The Inventory & Condition form you complete shortly after you move in is not a request for repairs. Maintenance & Repair requests must be submitted at the Resident Portal.
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Q: Do I have to be home when the contractor arrives?
A: Someone 18 years or older must meet the contractor for the appointment. The contractor will call beforehand to set an appointment.
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Q: How long will it take for a repair to be completed?
A: The contractor will assess the situation and, if he can, will do the repair that day. Otherwise he will submit an estimate for the owner to approve. Once an owner approves, the contractor will call you to set an appointment.
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Q: Will I have to pay anything?
A: If it is a home on which the owner has a home warranty, you may pay a service fee. The contractor
will collect the fee from you at the time of the visit. To be reimbursed, you will submit your receipt
to us for a credit to your account.
If it is determined the repair was caused by you or from your negligence, the cost of the entire repair will be your responsibility. Reference the Repairs sections of the lease.
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Q: What if I have an emergency after hours?
A: Submit a maintenance request as with maintenance & repair issues.
Emergencies are considered situations that can affect the health and safety of an ordinary individual. In such case, call 911 and report to management.
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Q: What do I do if I have a break in?
A: Call the police/local law enforcement agency and file a report. Inform management.
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Q: How do I renew my lease?
A: If you would like to renew your lease, contact management at least 90 days before the lease expiration date. Even if we do not hear from you, we will contact the owner during that time for approval to renew the lease. We will send the lease renewal documents to you, which must be complete 60 days before your current lease expires (or as soon as we have approval from the owner).
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Q: Will my rent go up?
A: We won’t know until we receive approval from the owner. Based on rent rates at that time, the owner may decide to keep the rent the same or to increase it. You will have at least 30 days notice – as required under your lease – of any change in the rent amount.
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Q: What if I don’t want to renew?
A: Let us know. According to the lease, you must provide at least 60 days written notice on management's move-out form. But if you know before then, please notify us sooner.
